Questions and Answers

General FAQ’s

Q. When does the festival arena open / close?
A. The festival arena gates open at 2pm on Friday and closes 11pm on Sunday.

Q. When can I camp from?

A. Campsite opens on 21st August from midday and closes on Monday 24th August 11am

Q. What’s happening on Thursday 20th August?

A. Thursday has access for public camping from 2pm onward – These tickets are purchased separately

Q. How much are tickets?
A.  Further info: here

Q. With day tickets when should I arrive at the festival ?
A. Gate times are times are as follows: Thursday 2pm – Friday midday (campers) 2pm (Public) – 10pm, Saturday 9am 10pm and Sunday 9am – 7pm.

Q. If I am camping for only one night of the festival when am I expected to leave?
A. All Day tickets are valid for camping – We ask day campers to leave by 11am the following morning. You will not be allowed re-entry back into the campsite once you have left.

Q. Where do we dispose of rubbish on site?
A. We are committed to recycling the waste produced at the festival. Please respect our recycling policy by disposing of your waste responsibly in the relevant bins or take it home with you. There will be plenty of recycling points around the festival

Q. Do mobile phones work on the festival site?
A. Yes

Q. Can I bring my dog?
A. No, please leave pets at home – (assistance dogs are welcomed)

Q. Can we bring food and drink?
A. You will be able to bring your own food and drink However, Glass Containers will not be allowed into the Festival

Own Alcohol is restricted to consumption in campsite only – 1 bottle of sprit or wine (plastic bottles), 8 cans of beer (8 Cans) – small quantity of alcohol restricted for person use only
No alcohol is to be allowed to be brought into main festival arena where the entertainment is  – as their are bars providing this for you already.

Q. Are there water points on site?

A. Yes, there are plenty of free water points around the arenas and campsites. Just remember a refillable bottle

Q. Will there be a vegetarian caterer on site?
A. Yes, Ital and organic food will be available too.

Q. Can we have fires/barbecues in the camp site?
A. No open fires will be permitted accept in our community BBQ area. In addition there are manned fire pits at Rasta Village to keep you warm during the day and night during Festival hours

Q. Do we have to pay to park?
A. Yes £10 for the Day and £20 for weekend paid for on arrival

Q. Can we bring our Camper Van  / Live in vehicle?
A. There is a Live in Vehicle area – for Caravans, Camper Vans, Trailer Tents etc., there is limited electricity and water pitches available please check ticket page for prices

FAQ’s relating to Children

Q. I will be 17 at the time of the festival, do I need an 21yr year old to accompany me?

A. Yes – 16 or 17 yr olds are not allowed to attend the festival unaccompanied.

All ticket holders will receive an email confirming their ticket and stating the terms & conditions of purchasing a ticket. One of the T&Cs states “Under 18’s must be accompanied by an adult over 21 years of age.”

If an under 18 year old shows up with a ticket but no accompanying adult of appropriate age, they will be turned away (see below)

Any Adult attending with a teenager must be at least 21 years of age and will need to prove this on entry. Festival terms & conditions also limit the number of youth tickets purchasable with an adult ticket to 2 and ensure that no adult may enter the site with more than 4 minors in their care of any age.

Though ticket purchasers can buy a ticket for an Under-18 without having first bought an adult ticket, the Under-18 cannot enter site without an adult guardian present. Anybody purchasing a sole child ticket are required to email us and provide the name and contact details of an appropriate adult who will act as their guardian onsite through the event.

Q. What happens to lost kids/adults?
A. Appropriate will be on hand to direct your loved one(s) to the lost child office.

Q. Will there be a family camping area?
A. Yes, you will be directed to the quiet camping area on request when you arrive.

Medical Provision FAQ’s

At One Love, your wellbeing is important to us.

Q. If I or a friend need a medic while on site, what should I do?

A. If its an emergency, stay where you are and send someone else off to find the nearest member of festival staff (security, stewards etc). If you are the one that is sent to get help try and remember land marks (stage, shop, camp site colour, tree, etc.) to tell the staff member. You may be asked to show us where the patient is, so don’t run off once you have given your report.

If it’s not an emergency then please make your way to the nearest first aid post/welfare tent. Please be aware medication can not be given out for friends / family. The patient must be present.

Q. Is there anywhere on site I can get sanitary products?

A. Sanitary products are available at the festival store and the welfare tent.

Q. I need to bring along prescribed medication, is that ok?

A. To ensure that illicit or potentially dangerous substances are not brought onto site under the guise of legitimate medical need, the following measures are to be enforced.

Advance notice given to One Love and crew if this medication is vital to your health and wellbeing;

Customers should;

  1. ensure medicine is in its original container with dispensary sticker and issued in the name of the ticket holder.
  2. Bring the official prescription counterfoil or a letter of explanation from a registered medical practitioner
  3. Ensure the quality carried is the minimal required for duration
  4. Be prepared to be challenged at the gate or in the festival but do not seek to conceal medication.
  5. Be aware that One Love festival reserves the right to refuse access to the patrons carrying substances which cannot be confirmed as being a bonafide prescription medication. In such instances gate staff may require that medicines be surrendered at the gate or returned to a vehicle.

Please note; At each entry gate there will be a security supervisor who will handle any complaints or appeals regarding the provenance or safety of medications carried by members of the public.